Re: Ticketmaster update : Fri Apr 12, 2024 11:14 am  

Just received a plastic card, didn't request one but happy days

Re: Ticketmaster update : Fri Apr 12, 2024 11:19 am  

apollosghost wrote:

Just received a plastic card, didn't request one but happy days

Does yours have a barcode / QR code of any description on it pal?

I need to head down to the ticket office later today anyway so will ask while i am there.

Re: Ticketmaster update : Fri Apr 12, 2024 11:54 am  

just my name client code and seat no., there's either something inbuilt or we're just waving it to someone manning the turnstile

Re: Ticketmaster update : Fri Apr 12, 2024 11:58 am  

The accompanying letter from Rads raises more questions than answers. Arrive early next week & prep for a long queue, methinks.

Re: Ticketmaster update : Fri Apr 12, 2024 1:12 pm  

Bought my Leigh tickets 6 days in advance of the game and they came 2 days after the game.

90 minutes on hold before getting duplicates printed at Leigh.

It’s just not working at the minute.

Re: Ticketmaster update : Fri Apr 12, 2024 1:18 pm  

BoredWiganer wrote:

Does yours have a barcode / QR code of any description on it pal?

I need to head down to the ticket office later today anyway so will ask while i am there.

Update on this.

Asked the question while i was down at the ticket office, they have an inbuilt chip so no need for a barcode or QR code.

Re: Ticketmaster update : Fri Apr 12, 2024 3:10 pm  

I seem to one of the lucky few who have got (eventually!) what I asked for! Plastic season ticket and mea culpa letter arrived today. I had emailed the ticket office asking for a physical card, but never had explicit acknowledgement of that, so that was a relief. Old git category and seat correct. But it's clear from responses here and elsewhere that more than a few people have had very poor service.

Kris Radlinski needs to read this thread.

Re: Ticketmaster update : Fri Apr 12, 2024 3:44 pm  

Can't understand what's going on here...I'm pretty sure I didn't click on any option for a physical card, but it arrived this morning. Actually, if I think about it, I'm on auto-renewal, so i haven't clicked anything for a couple of years.
The main site update from yesterday indicates that electronic tickets are going out or have gone out.

Are Fujitsu running the back-office systems?

Re: Ticketmaster update : Mon Apr 15, 2024 6:30 pm  

Wasted 45 min waiting in phone queue, I was told season ticket was emailed last Thursday, checked all folders Inc spam, trash nothing sent. Tried calling back the ticket office was closed. So I will be wasting more time tomorrow trying to get what I paid for last August. I will email a complaint for what good that seems to do the last couple of emails were responded to without addressing the issue.

Re: Ticketmaster update : Tue Apr 16, 2024 11:25 am  

Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.