Re: Ticketmaster update : Mon Feb 26, 2024 4:40 pm  

Itchy Arsenal wrote:

Keeps asking me for my client reference number. Where the hell do I get that from?

The club, you should've received a 4 digit activation code, took me an in person visit and 3 emails to get one, at this stage the club would be better off saying sod it and just open the gates on Friday

Re: Ticketmaster update : Mon Feb 26, 2024 5:03 pm  

I got one of the flexi memberships last night and ordered a ticket for Friday as one of my 4 games and what looks like my ticket was delivered but it’s blank and has no barcodes on it. Hoping they send one through when they send season tickets (including my daughters with any luck).

Re: Ticketmaster update : Mon Feb 26, 2024 5:32 pm  

has anyone received a ticket yet - shows on my account - your next game - but no barcode. Spent 21/2 hours and got to position 2 only o be disconnected, anybody got any info cheers

Re: Ticketmaster update : Mon Feb 26, 2024 5:37 pm  

Bru58 wrote:

has anyone received a ticket yet - shows on my account - your next game - but no barcode. Spent 21/2 hours and got to position 2 only o be disconnected, anybody got any info cheers

Doesn’t seem like it, I’ve not anyway for me or my daughter. They’ve said season tickets will be emailed in the next 48 hours but no word on individual match tickets.

Re: Ticketmaster update : Mon Feb 26, 2024 6:46 pm  

Looks like "temporary" paper season tickets will be issued for the Huddersfield game. My understanding is that non activated accounts will receive them via first class post. If accounts are activated a temporary ST will be emailed to individual email accounts.
I believe Digital ST to be issued after the Huddersfield game.

Re: Ticketmaster update : Mon Feb 26, 2024 7:02 pm  

I’ve just had a Huddersfield ticket for one of my three season tickets come through on email.

Re: Ticketmaster update : Mon Feb 26, 2024 10:58 pm  

well this is a bit of a shambles no?

Re: Ticketmaster update : Tue Feb 27, 2024 12:54 pm  

Well, my car park pass has arrived, so at least I can go and sit & listen to the game. Someone's head needs a wobble over this farce.

Re: Ticketmaster update : Tue Feb 27, 2024 1:01 pm  

Just went to check my e-ticket account to see if anything has arrived and it says I'm in a queue??

I'm not looking to buy any, I just want to access my account?? Will this happen once the ST arrives and I want to access it for getting on. Logic says everyone will be looking to login to get their tickets just before KO.

I get that things need to change, but at the same time why can't they have just issued physical tickets to everyone and the ability to manage/forward/buy tickets through this new platform. There was zero reason to go fully digital.

Re: Ticketmaster update : Tue Feb 27, 2024 1:23 pm  

What I don't understand is why, given Ticketmaster have been doing this sort of thing for more than a little while, has it taken 'til this week, days before tickets are actually needed, to sort this out? Is the back-office at the stadium so inept or inefficient that they're hand printing tickets and typing out emails individually?