Re: Britain's Worst Supermarket : Sat May 11, 2013 10:28 pm  

Anakin Skywalker wrote:

Then surely Minty can't be right that they are not remotely interested.

She couldn't be more wrong, now I'm not a fan of the major supermarkets but I've been in enough of them in the last three years to know they do care about the shopping experience.
There are lots of points the can be pulled up on mind.

Re: Britain's Worst Supermarket : Sat May 11, 2013 10:29 pm  

Big Graeme wrote:

So it seems, what the hell are they?

They are misters for the herb and specialist salad island, utilising ice that is produced for the fresh fish slab. It's a good idea and does seem to keep cut herbs and salads in good condition. The downside is: once you prgress through the checkout, you can see the herbs visibly wilting but I suppose that's no longer Morrison's problem

Re: Britain's Worst Supermarket : Sat May 11, 2013 10:30 pm  

cod'ead wrote:

They are misters for the herb and specialist salad island, utilising ice that is produced for the fresh fish slab. It's a good idea and does seem to keep cut herbs and salads in good condition. The downside is: once you prgress through the checkout, you can see the herbs visibly wilting but I suppose that's no longer Morrison's problem

So more smoke (or mist) and mirrors then rather than any real improvement.

Re: Britain's Worst Supermarket : Sat May 11, 2013 10:33 pm  

Big Graeme wrote:

She couldn't be more wrong, now I'm not a fan of the major supermarkets but I've been in enough of them in the last three years to know they do care about the shopping experience.
There are lots of points the can be pulled up on mind.

Yeah. They want you in and out of their grotesque metal boxes as quickly as possible with the biggest spend possible.

Re: Britain's Worst Supermarket : Sat May 11, 2013 10:41 pm  

Another one of Tesco's wheezes is, allegedly, that when the in store baked bread doesn't sell they slice it and put it on display next day. I always wondered why that sort of sliced bread of theirs goes stale so quickly or is sometimes stale when you open it.

Re: Britain's Worst Supermarket : Sat May 11, 2013 10:49 pm  

Mintball wrote:

Yeah. They want you in and out of their grotesque metal boxes as quickly as possible with the biggest spend possible.

Indeed but they also want you to return.

For all their faults, service on the shop floor at the big supermarkets has dramatically improved in the last 10 years.

Re: Britain's Worst Supermarket : Sat May 11, 2013 10:59 pm  

Big Graeme wrote:

So more smoke (or mist) and mirrors then rather than any real improvement.

They're a supermarket.

You'll be expecting them to sell things like fresh fish and matured beef next

Re: Britain's Worst Supermarket : Sun May 12, 2013 12:05 am  

cod'ead wrote:

They're a supermarket.

You'll be expecting them to sell things like fresh fish and matured beef next

But I wasn't the one saying they had come out of the 80's mate.

For what it's worth I find the counters in Morrisons some of the better ones around, at least the can fillet and skin which is more than ASDA and Tesco can.

Re: Britain's Worst Supermarket : Sun May 12, 2013 12:08 am  

Mintball wrote:

Yeah. They want you in and out of their grotesque metal boxes as quickly as possible with the biggest spend possible.

Not true at all.
The longer you are in the more you spend.

They do want you to have a nice time so you come back so your comment about 'not remotely interested' is incorrect.
Be polite, Be helpful, Make sure you say goodbye in a cheery manner etc.

Supermarkets maybe a lot of things but not what you are saying they are in this case.

Re: Britain's Worst Supermarket : Sun May 12, 2013 12:16 am  

Anakin Skywalker wrote:

Not true at all.
The longer you are in the more you spend.

They do want you to have a nice time so you come back so your comment about 'not remotely interested' is incorrect.
Be polite, Be helpful, Make sure you say goodbye in a cheery manner etc.

Supermarkets maybe a lot of things but not what you are saying they are in this case.

More like respond to a customer, smile, take them to the product they are asking about, ask if they need anything else, smile, say goodbye. But the gist is right. The Co-Op have been trying for two years to match ASDA customer service wise and they still can't touch them.