: Mon Mar 30, 2009 5:44 pm
I got this toss from Setanta today
From: "Setanta Customer Services" <customerservices@setanta.com>
To: <>
Sent: Monday, March 30, 2009 1:30 PM
Subject: RE:
> Dear ,
>
>
> Thank you for your e-mail.
>
>
> ESPN has NRL rights in most of our territories, but unfortunately we do not have rights for games and highlights in certain countries that receive the version of ESPN available in UK, Ireland, Italy, Greece, Turkey and the Nordic countries and several other Eastern European territories. We are always speaking with the NFL about expanding our coverage, but the NRL has rights agreements in place across Europe that prohibit some of our negotiations from progressing until such rights deals expire.
>
> I can confirm that due to scheduled programming we will be increasing our NRL games in May 2009.
>
>
> If you require further assistance please contact our Customer Services on 08712 00 33 22 one of my colleagues will be happy to help. We are open 7 days a week from 8am to 9pm.
>
>
>
> Yours sincerely
>
>
> Keeley McCabe
> Customer Services
They got this reply
Dear Keeley
I won't bother thanking you for your reply as it makes no sense and is a complete contradiction to your own advertising which clearly states that you will show a minimum of 2 NRL games per week.
I took out the Setanta subscription particularly for your coverage of NRL games and I am disgusted that you have come up with this pathetic reply.
As a company you have lied to your customers and have falsely advertised in order to enhance your subscriptions.
I shall of course cancel my subscription and have already sent the advertising standards agency and the BBC WATCHDOG programme a copy of your advertisment and this reply, in the hope that your blatent misrepresentation of your coverage is brought to people's attention and prevents them from making the mistake of signing up with your company.
For what it is worth ..... anybody else get this reply???
