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Re: My review of the stadium... : Sat Jan 21, 2012 5:27 pm  
BackrowSaint wrote:
I'll be the happiest person on this forum if the service improves exponentially and will happily eat a large portion of humble pie. I just can't see it happening with the current staff.


Hopefully you will! :)

With that number of staff, there'll be a big staff turnover and the good ones will stay and the bad ones will be weeded out.
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Re: My review of the stadium... : Sat Jan 21, 2012 5:31 pm  
St pete wrote:
Spot on, give them time and they will be reet. It's all new to them and was very busy night, all the training in the world still needs real life experience and I'm sure 3/4 games in and the bars will glow better.


Don't hold your breath. I assume Saints have contracted with a catering company, the staff situation with these companies is very transient, well it is at Warrington.

Things will get better as the punters will figure the optimum method, and in fairness to the catering company, their supervisors will get it figured out.

Don't expect perfect customer service and you won't be disappointed.
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Re: My review of the stadium... : Sat Jan 21, 2012 6:23 pm  
Saints apparently had 200 staff starting last night, reporting for work yesterday not knowing what their roles were. They'd had a bried induction, which was largely a stadium tour.

Those staff yesterday were thrown into it; things will surely improve as the season progresses.

I hope they prevent the ability to migrate between stands on the concourse, though. I can see my lovely and dry South Stand bar being overrun by those West Stand oiks on bad weather nights.

:wink:
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Re: My review of the stadium... : Sat Jan 21, 2012 6:26 pm  
Cragganmore Kid wrote:
Saints apparently had 200 staff starting last night, reporting for work yesterday not knowing what their roles were. They'd had a bried induction, which was largely a stadium tour.

Those staff yesterday were thrown into it; things will surely improve as the season progresses.

I hope they prevent the ability to migrate between stands on the concourse, though. I can see my lovely and dry South Stand bar being overrun by those West Stand oiks on bad weather nights.

:wink:


I said same thing last night, we going to have all the riff raff on our posh side :wink:
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Re: My review of the stadium... : Sat Jan 21, 2012 7:09 pm  
Having employed people at varying levels in the catering industry I can tell you from experience that this sounds like a pee poor job by HR or whomever is in charge of recruitment. The problem I see is that Saints hierachy want staff on the cheap so they employ students for the most part or even those from outside our shores with English as a second/third language.
The same thing happened at the KC a few years back.
This isn't the fault of those behind the bar/catering kiosks but the management for not employing the right kind of staff OR training those that don't have any or little experience of dealing with fast flow catering.
They'll likely be getting crappy pay for maybe 15 nights of the year so it is hard to get experienced people who are wanting to work for that kind of money or can be available.
They'll get better as they get more used to it but it does need looking at if staff cannot even use a till properly or are guessing at what change should be given, that's pretty shocking tbh.
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Re: My review of the stadium... : Sat Jan 21, 2012 7:26 pm  
The young lad that served me for a pie and a packet of crisps looked scared whitless to be honest, I think a few of them won't be coming again.

There was not queue just before half time and he did handle it, although you could tell it was his first go at it.

I'm sure that as time goes on it will get better, but they need MORE CHEESE PIES!!!!!!!!
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Re: My review of the stadium... : Sat Jan 21, 2012 7:48 pm  
Rogues Gallery wrote:
The problem is that most of those people wouldn't work for the wages being offered. (I'm assuming that the rates are similar to [color=#FF0000]the DW stadium where my grand-daughter sometimes works.[/color] She's at college so needs the money)


Surely she will qualify for a rent rebate :ASK:
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Re: My review of the stadium... : Sat Jan 21, 2012 8:10 pm  
Benidorm John wrote:
Surely she will qualify for a rent rebate :ASK:


She's a Saints fan and has just started contributing to the R.N.L.I. :wink:
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Re: My review of the stadium... : Sat Jan 21, 2012 8:32 pm  
I went for a pint in town with my lad before the game, then got to the stadium at about twenty past seven. We were talking to a young bloke in the queue who said all of the staff behind the bars were asked if they were Saints supporters at the interview. Whoever hired them was worried that Saints supporters might sneak off to watch the game instead of working. He also said they had been given just one hour of training before the game. He could be right because several of them weren't used to pouring a pint by holding the glass at an angle. They'll get the hang of it in time. The concourse was wet, but I saw no puddles. We queued for 25 minutes, which I'm certain will be reduced as the staff become more experienced.
Once in the West Stand, it was pretty full and preople were standing in the gangways. The stewards, who I thought did a fine job, asked us to move to the North Stand, which we did. The view of the pitch from the West and North stands was very good. Just like at Widnes, Warrington, Hull, Huddersfield, Doncaster, Leigh and Wigan in fact. The more good stadia in rugby league, the better. What is very good as far as I'm concerned is being able to walk to the bottom of our road and being able to get the bus to St Helens town centre. We'll definately be back!
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Re: My review of the stadium... : Sat Jan 21, 2012 8:40 pm  
Staff will learn, no big issue there, except one did forget to ask me for any money, which was nice, shame i'm to honest!

The concorses were pretty bad to be fair, proper puddles. The concrete has been layed so that it doesnt fall to the grids, which isnt bright.
If it does get mostly cladded it'll be much better

on the whole though, its bloody brilliant!
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