Re: I've got mine. : Sun Nov 28, 2010 6:37 pm  

Bulliac wrote:

Yes, it was, though to be fair, I notice Sandy Flaps only has 7 posts so it's hardly a shock it was missed.
To be honest, and yes it was on the original information we received, though the information isn't very findable on the teamcard website, I feel the poster has a point.

I'll bet there are quite a few who thought " I'll spend my points in the shop for xmas" and are going to be disappointed. It isn't the Bulls though, it's teamcard's system. Why they came up with an idea that you add points for ten or eleven months but they then disappear is a strange one to me.

This is exactly what I was doing, was saving them to buy both tops for xmas. Will only buy one top now which means the club will be losing out, I am sure there will be a lot of disappointed people in the same situation who won't find out until the try to redeem their points at the shop.

Re: I've got mine. : Sun Nov 28, 2010 6:40 pm  

Well pretty much everyone I know redeemed their points before they expired. But I don't think Bulls fans have much to complain about right now. Unbelievable season ticket prices and a replica shirt for £35!!

Re: I've got mine. : Sun Nov 28, 2010 6:44 pm  

DILLIGAF wrote:

While I sympathise with people whose points did run out and I agree it's a strange system, if you freely admit you didn't read the T&Cs, there's not really anyone else to blame is there? If you HAD read them, you would have known. Don't see how that's anyone else's fault really.

I have been part of/used endless schemes over the years and I have NEVER come accross a system where your points can expire in just over two months. I could understand them only been valid for a year or something like that but this is just a con to cheat people out of their points.

There was no email reminder that the points had to be used and if the club knew they should have send out emails to let people know. They obviously received complaints and that is why they put a statement out on the bulls site, obviously too late. At the end of the day it is the Bulls who are associated with such a scheme and this now will have caused bad feeling for many towards the club.

Re: I've got mine. : Sun Nov 28, 2010 6:47 pm  

Bully_Boxer wrote:

Well pretty much everyone I know redeemed their points before they expired. But I don't think Bulls fans have much to complain about right now. Unbelievable season ticket prices and a replica shirt for £35!!

That's really not the point.

Re: I've got mine. : Sun Nov 28, 2010 6:48 pm  

Sandy Flaps wrote:

At the end of the day it is the Bulls who are associated with such a scheme and this now will have caused bad feeling for many towards the club.

I wouldn't say many, i'd say the few idiots who can't realise it's Teamcard who set the deadline & that it was in the t&cs when they signed up.

I think the club have given enough offers/discount/value for money ahead of 2011, so IMO we have nothing to complain about.

I lost 1300 points, but I also got a season ticket for a 1/3 of the price. I'm not fussed at losing 13 quid of points when i've got a discount of £120 on my season ticket.

Re: I've got mine. : Sun Nov 28, 2010 7:01 pm  

Sandy Flaps wrote:

I have been part of/used endless schemes over the years and I have NEVER come accross a system where your points can expire in just over two months. I could understand them only been valid for a year or something like that but this is just a con to cheat people out of their points.

There was no email reminder that the points had to be used and if the club knew they should have send out emails to let people know. They obviously received complaints and that is why they put a statement out on the bulls site, obviously too late. At the end of the day it is the Bulls who are associated with such a scheme and this now will have caused bad feeling for many towards the club.

I agree it's stupid. Especially since you don't have to register the new card if you had one last year, as it already knows your details. So why it can't just keep the points on there, I'll never know. But it is Teamcard's system that's doing that, not the club. Yes the club agreed the deal so yes there will be a small amount of blame there, but as far as I'm aware the club don't profit at all from anyone's loss of points, so they would have no reason to dupe people out of claiming their points.

As has been said, there have been plenty of money saving offers that have more than made up for the loss of points. Would you have preferred to have your extra £20 to spend in the shop, and pay £180 for your season ticket? Or would you prefer to lose the £20 and pay £60 for the ticket. Yes, I appreciate you want both, and I agree you should have both. But when you look at the bigger picture, the club have rewarded fans in a massive way.

And again, regardless of the crap system that Teamcard use and their bizarre reasons for losing your points, it WAS in the T&C, so again, the fault only lies at one door.

It would have been nice for the club to have sent out a reminder beforehand though, that I do agree with. I do think they slipped up a bit there.

Re: I've got mine. : Mon Nov 29, 2010 11:03 am  

Got mine in the post this morning roll on Magic weekend

Re: I've got mine. : Mon Nov 29, 2010 11:30 am  

Mine came this morning too.

Re: I've got mine. : Mon Nov 29, 2010 1:14 pm  

Got ours as well.

Re: I've got mine. : Mon Nov 29, 2010 1:28 pm  

This time around, when you peel the card away there is a reminder underneath that points be redeemed by 31/10/2011