Re: Wolf ware - Shocking : Wed Feb 02, 2011 12:50 pm  

I have always been dealt with fine in the shop, as has my daughter and her mates. The only problems we have ever had is in relation to the items themselves rather than the purchases and these were sorted out without issue.

Slightly off topic but have been told that the issue about vouchers being detached from season tickets WILL be more strictly enforced at the turnstiles this season. If you aint got the full season ticket, you aint getting in.

Re: Wolf ware - Shocking : Wed Feb 02, 2011 12:57 pm  

mikej wrote:

I have always been dealt with fine in the shop, as has my daughter and her mates. The only problems we have ever had is in relation to the items themselves rather than the purchases and these were sorted out without issue.

Slightly off topic but have been told that the issue about vouchers being detached from season tickets WILL be more strictly enforced at the turnstiles this season. If you aint got the full season ticket, you aint getting in.

They have said that for ages. Don't see why it just gives clumsy people like me the chance to lose my season ticket.

Re: Wolf ware - Shocking : Wed Feb 02, 2011 12:57 pm  

I thought I was on RedVee for a minute then We have a similar thread about our club shop which is numerous pages long. lol

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:06 pm  

Dont forget this year if you dont rip the ticket out of the book in front of the turnstyle person you wont be allowed in. No book no entrance, you have been warned.!!!!

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:09 pm  

the flying biscuit wrote:

What other areas do you get decent service in ...? we dont do customer service in this country...?

I shopped in the Co-op on Holes Lane Woolston a couple of Weeks ago and not once throughought the whole transaction did the till operator say one single word or even remotely acknowledge my presence.

it happens all over unfortunately the pleasant shop assistants are few and far between....

Good post. I'm not criticising Wolfware - usually fine with me when I go in (funnily enough I'm always fine with them first) - but then it depends what you are expecting. It's a shop. Not a first class hospitality lounge. So if you go in with reasonable expectations and behave reasonably yourself, you shouldn't be disapointed. I've some shocking behaviour from customers in there.

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:10 pm  

Wiredeano wrote:

Dont forget this year if you dont rip the ticket out of the book in front of the turnstyle person you wont be allowed in. No book no entrance, you have been warned.!!!!

Doesn't actually say that on the ticket, I don't think anyway.

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:19 pm  

WersYourMylerGone wrote:

They have said that for ages. Don't see why it just gives clumsy people like me the chance to lose my season ticket.

Every other week last year I went into the shop to buy away tickets, I was told every time that I'd be asked for my student ID at the turnstile, never happened.

More recently I rang the shop regarding the state of my home shirt from last year, all the adverts are faded and peeling away, apparently we are now sponsored by the University of Chest. The supervisor was unbelievably rude down the phone, telling me it was 'the law' that I couldn't swap it, despite as a Law student me being able to quote the real legislation. In the end I gave up as I was getting nowhere and close to losing my temper, I couldn't believe the way I was spoken to after having spent so much money in that shop.

2 day customer service training course is needed methinks.

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:28 pm  

the retail director is shocking and the attitude of some staff seems to stem from him, i know last year i emailed him and andy gatcliffe about my home tops state, the retail director emailed me back saying that if i brought it in he would swap it.

When i got there he deneied this so i produced the email on my phone and he started stating the sale of goods act INCORRECTLY, in the end i left the top with him and he rang me ten minutes later and said i could swap it and to come back.

At the time he stated hed be embarrassed to wear anything with warrington on it, to me if you cant have a pride in what your selling or the business your operating then it will deffinatley make for a disater.

the staff in the shop are fine and they are only doing what theyre told but the main bloke is an absolute joke and needs some serious training or a demotion.

[Fantastic Mr Catpiss]

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:32 pm  

and what response did you get from mr gatcliffe?

Re: Wolf ware - Shocking : Wed Feb 02, 2011 1:39 pm  

Wilderspool memories wrote:

I have never had a problem with any member of staff in the club shop and Julie the "MILF" as she has been called on here in the past much to her annoyance is always more than helpful,and a real looker as well! Remember the rules of purchase in the shop are set by the club not the staff. I have witnessed the staff subjected to terrible treatment from members of the public in the shop. If you treat them with respect and are polite to them then you will find them helpful. If you are going to go into the shop and rant about how long it has taken you to get there(no fault of the shop staff that,is it?)and you don't have the required documentation to make a purchase then who REALLY is at fault here????????

I've never had a problem in the shop, maybe because I know Julie. I'll let her know people on here see her as a MILF. I think she'll find it quite funny.