Merchandise : Wed Jan 30, 2013 8:29 pm  

I ordered 2 polo shirts over 2 weeks ago and have not received them yet. Tried to contact the club by email twice but they have not come back to me. Is any body else experiencing this problem.

Re: Merchandise : Wed Jan 30, 2013 8:59 pm  

I avoided this potential issue by not buying any of the tat on offer.

HTH.

Re: Merchandise : Thu Jan 31, 2013 3:23 am  

wantawin wrote:

I ordered 2 polo shirts over 2 weeks ago and have not received them yet. Tried to contact the club by email twice but they have not come back to me. Is any body else experiencing this problem.

try emailing the CEO.....he will respond immediately....he's really good at getting back to people.....

Unprofessional......I suspect June might see this buzzword

Re: Merchandise : Thu Jan 31, 2013 8:10 am  

I tend to buy stuff at the club shop now. I rarely trust the sizing and I like to have the opportunity to try stuff on and feel the quality. Or lack of it.

Re: Merchandise : Thu Jan 31, 2013 8:30 am  

The Curtism wrote:

I rarely trust the sizing and I like to have the opportunity to try stuff on and feel the quality.

Re: Merchandise : Thu Jan 31, 2013 9:50 am  

I blame Fletcher and Godber!

Re: Merchandise : Thu Jan 31, 2013 11:35 am  

gutterfax wrote:

Ooh, suits you!

Re: Merchandise : Thu Jan 31, 2013 12:22 pm  

I phoned MKK and asked to speak with one of the sales people. MKK apologised for the delay and said the stock had arrived today and would be going out by courier so people would get their shirts for the first game this weekend. Interesting conversation with a very helpful person who said he was not happy at all with the club as Bronos had asked them not to order until a certain amount of orders had been received and that fans had not been informed of this which put MKK in a very poor light. Also said he had had a number of fans complaints which he understood. MKK handled my call and queries very quickly. 2 minutes after I put the phone down I received a text telling me my shirt would be despatched and offering a delivery time

Re: Merchandise : Thu Jan 31, 2013 12:58 pm  

Had the same problem, waiting for an order placed over 2 weeks ago, but got an email from MKK this morning saying my items have been dispatched.

Re: Merchandise : Thu Jan 31, 2013 12:59 pm  

If I remember correctly, MKK are on a two year contract with the club, this being the second year.

What Old Girl says doesn't surprise me.