So last night, after trying on-line again and confirming it wasn't me being a Luddite but indeed something wrong with the on-line process, I remembered the old-fashioned way.....telesales, enlarging the bottom of the page eventually made the phone number decypherable. I rang but was told by a very polite young lady that the person I needed wasn't at her desk but would be back shortly and she'd get her to ring me back.
I gave it an hour before my impatience got the better of me, this time I spoke to a polite young man, he couldn't help and the person who could had gone home.
Good luck against the 'Fax' forwards guys, I'm off to Derby for the weekend, I would follow the game only we don't have anything like an internet broadcast to follow the game, but then given they can't be arsed to sell us fans any merchandise why should I expect other things, eh?