: Sat May 16, 2009 11:46 am  

Inform them I made a purchase in February using the exact same system and didn't get charged to use a debit card. I find charging for using debit cards a little offside tbh but not a massive issue. Very very few places do it.

: Sat May 16, 2009 12:31 pm  

seperate point Lads. I had to ring the office the other day to purchase 2 kids tickets that I could not see on line. That needs looking at.

: Sat May 16, 2009 1:54 pm  

Big Graeme wrote:

:shock: Bloody ridiculous, just what is the booking fee for if it isn't to cover CC processing charges?

I had to pay an admin fee for a gig at Ronnie Scotts. No tickets, no mail out, just my name on the door.

: Sat May 16, 2009 3:03 pm  

http://forums.rlfans.com/viewtopic.php?t=410122 Even the biggest club in the world sometimes get ticketing wrong Maybe its just speedway and Oxford Utd who get it right Thoughts Mr Listy

http://forums.rlfans.com/viewtopic.php?t=410122 Even the biggest club in the world sometimes get ticketing wrong Maybe its just speedway and Oxford Utd who get it right Thoughts Mr Listy

: Sat May 16, 2009 6:02 pm  

I’m with Chris Brown on this one. To levy a charge of 30% on a £20 ticket is scandalous. I know there are cheaper ways of buying them but this hardly encourages the casual punter.

In my ignorance earlier in the season, I purchase a ticket online and was only offered the option of buying a ticket in the first four rows. Not having been to any of the games prior to this one I incorrectly assumed that the seats behind me were all sold. Imagine my surprise when I arrived to find a majority of the seats empty. OK so I moved and the next game I attended bought my ticket, at the back of the stand, on the gate but again it hardly encourages or gives the right impression to a casual punter.

: Sun May 17, 2009 10:27 am  

Chris Brown wrote:

Quins seem to punish fans for early commitment to go to a game which is a very strange way to behave IMO

These are all the things that together hamper the clubs intention (we assume it is their intention) to increase crowds. They need to be doing things to encourage and not discourage people

I've found this to be a recurring theme. Any offers or discounts are often introduced at a late stage as some kind of afterthought when the most committed supporters have already bought tickets. Prime example being the free tickets for friends of STHs for today's match, of which we were only notified last weekend after I'd already persuaded some mates to buy tickets in advance and come along.

Two years ago I bought an "early bird" season ticket in November, then a few weeks before the start of the season there was suddenly an offer that would have saved me about £50 on what I'd already paid. In fairness a club official PM'd me on here and offered to refund me the difference after I'd mentioned it. I declined as I felt I'd paid a fair price that I could afford, but as a matter of principle it's completely daft and will just put people's noses out of joint, especially if they're occasional or floating supporters i.e. the people we most need to win over in order to get the average crowd figure to the same level as our rivals.

The £3 fee for taking a debit card booking online seems a bit excessive - an arbitary figure, probably rounded up from a true cost, just to make a few more quid. Alright someone has to manage the website and stick the tickets in an envelope, but if you buy on the day someone has to staff the ticket office and the turnstiles and physically take your money and you don't pay extra for that - what's the difference other than 36p for postage + a few pence for the envelope? Furthermore you'd think it would be more convenient for the club if a higher percentage of those attending already had a ticket before they arrive on matchday.

: Sun May 17, 2009 10:44 am  

Maybe its a charge put on them by the banks to use Credit/debit cards and they are just passing it on to the credit card holder. Im not sure.

: Sun May 17, 2009 11:22 am  

wire-quin wrote: Maybe its a charge put on them by the banks to use Credit/debit cards and they are just passing it on to the credit card holder. Im not sure. Oh it is a charge made by the bank, it doesn't amount to £3 though. You book a £20 concert ticket and you pay £23.50 (randomly taken from Stargreen BO) plus postage, out of that £3.50 comes the credit/debit card processing and all the agents costs inclucing the website. £6 for processing and handling fee is obscene.

wire-quin wrote: Maybe its a charge put on them by the banks to use Credit/debit cards and they are just passing it on to the credit card holder. Im not sure. Oh it is a charge made by the bank, it doesn't amount to £3 though. You book a £20 concert ticket and you pay £23.50 (randomly taken from Stargreen BO) plus postage, out of that £3.50 comes the credit/debit card processing and all the agents costs inclucing the website. £6 for processing and handling fee is obscene.

: Sun May 17, 2009 4:48 pm  

have to agree with the origional post here
Ok it is a business so there are costs involved! BUT, big question is why, the extra charges? I do recall a couple of seasons back if you bought eqarly in the week, i think it was before Wed tickets were discounted, with the charges applied (that still needed paying) the ticket was still cheaper than turning up and paying on the gate
surely this is what the club should be trying to encourage

But, that aside, the charges are clearly notified soooooo
simple answer pay on the gate, ts not as if you are not going to get in due to it being full

: Sun May 31, 2009 9:59 pm  

Thought I would give an update on the response from the club to this issue which I raised with them on 16 May

Well their response was.......................nothing, they haven't responded to my communication. I sent it then and also sent a reminder that they had not responded early last week but sadly still nothing

So while on field the club is undoubtebly making great progress this represents yet another off field lack of professionalism

Thought a response would be reasonable by now