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 Post subject: Hotel in Toulouse
PostPosted: Wed Mar 25, 2020 2:14 pm 
Eddie Hemmings's Wig
Eddie Hemmings's Wig

Joined: Sat Jun 30, 2012 11:28 am
Posts: 234
Last night we decided to cancel the Hotel in Toulouse we had booked via booking.com as we felt there is very little chance the game is going to be played. On canceling we had an email back from the hotel saying that we had missed cancellation by 18 hours and we had to pay in full. We never have and never will book a hotel we cannot cancel up to 24 hours before we are going to stay. I looked up the booking confirmation and it stated we could cancel within 24 hours of staying so emailed the hotel who came back to us and said it was a mistake. We did have an email from Booking.com later stating that the hotel had been canceled. If you do have a hotel booked in Toulouse make sure that they keep to the booking terms and conditions when or if you cancel it, I wonder if they the hotel is trying to pull a fast one so the did not lose the money for our booking.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Fri Mar 27, 2020 1:08 pm 
Free-scoring winger
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Joined: Tue Jun 13, 2017 5:05 pm
Posts: 2081
Mate of mine runs a holiday letting company, usually there is a penalty for cancellations. His attitude is to refund no questions, why, coz these are his future customers.
Hotel that looked like they were trying to shaft you obviously have not thought of that.
Treat people right now, they will come back, treat em wrong, that's a lost customer for ever.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Fri Mar 27, 2020 9:54 pm 
Free-scoring winger
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Joined: Thu Apr 16, 2015 7:55 pm
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I have to agree. I cannot see the game being played.
I hope the RFL are making plans for restarting the season. Whenever that maybe.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Sat Mar 28, 2020 12:07 pm 
Eddie Hemmings's Wig
Eddie Hemmings's Wig

Joined: Sat Jun 30, 2012 11:28 am
Posts: 234
northernbloke wrote:Mate of mine runs a holiday letting company, usually there is a penalty for cancellations. His attitude is to refund no questions, why, coz these are his future customers.
Hotel that looked like they were trying to shaft you obviously have not thought of that.
Treat people right now, they will come back, treat em wrong, that's a lost customer for ever.

Have to agree with you, if the game does go ahead (we have not cancelled the flights) then we will not be booking that hotel.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Sat Mar 28, 2020 8:55 pm 
Free-scoring winger
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Name and shame.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Sun Mar 29, 2020 10:50 am 
Eddie Hemmings's Wig
Eddie Hemmings's Wig

Joined: Sat Jun 30, 2012 11:28 am
Posts: 234
Bostwick wrote:Name and shame.

The hotel was "Citadines Wilson Toulouse"

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 Post subject: Re: Hotel in Toulouse
PostPosted: Sun Mar 29, 2020 11:09 am 
Free-scoring winger
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Joined: Thu Apr 16, 2015 7:55 pm
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Well Citadines Wilson Toulouse.You are on my list of Hotels to avoid in Toulouse.
I must admit it is a short list at the moment but it may well grow.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Mon Mar 30, 2020 9:51 am 
Free-scoring winger
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Joined: Fri Mar 04, 2005 10:50 pm
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Location: HANWORTH
Are hotels open for business in Toulouse?...If they are not when we are due to play that weekend and if there is no cancellation option on your booking , then I take it Booking.com or whoever would give a refund...






You can take the boy out of the Bush...But you can,t take the Bush out of the boy!!!

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 Post subject: Re: Hotel in Toulouse
PostPosted: Mon Mar 30, 2020 12:07 pm 
Eddie Hemmings's Wig
Eddie Hemmings's Wig

Joined: Sat Jun 30, 2012 11:28 am
Posts: 234
STEVEL wrote:Are hotels open for business in Toulouse?...If they are not when we are due to play that weekend and if there is no cancellation option on your booking , then I take it Booking.com or whoever would give a refund...

I guess it would be down to what option you took when you booked the hotel as it now seems most hotels using booking.com give you a cheaper daily rate if the booking is not refundable. I do not know if the hotels are forced to shut down because of the corona virus, the bookings will be cancelled without any financial liability.

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 Post subject: Re: Hotel in Toulouse
PostPosted: Thu Apr 16, 2020 12:22 pm 
Free-scoring winger
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Joined: Tue Jun 13, 2017 5:05 pm
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It's still an interesting thing though, even with a booking that has no cancellation, if the hotel then shuts its doors its them that have renauged on the contract so must be liable to refund

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