Re: Ticketmaster update : Tue Apr 16, 2024 2:59 pm  

jackdog wrote:

Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

Re: Ticketmaster update : Tue Apr 16, 2024 2:59 pm  

jackdog wrote:

Six of us. Long-time ST holders.
Three couples, separate addresses and emails. All paid in full in December.

Received nothing.

Emailed club yesterday, got auto reply - same one as people were getting last week.

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

Re: Ticketmaster update : Tue Apr 16, 2024 3:10 pm  

stpatricks wrote:

I called again this morning , the office staff stated that my digital ticket was sent out last week, I informed her that I have not had any email she offered to send again which I agreed to, I am now on a list to have my ticket resent. I asked when would this happen and she couldn't confirm. I did ask what happens if this does not work and she stated that they will ensure that nobody misses out on the game, how they will do this I don't know but I wont be happy having to either take time from work or queue up for a lengthy period prior to the game.

Queued 45 mins at the stadium and got 6 paper tickets for Friday. Didn't fancy waiting till the day and being in a massive queue then.
Repeated our request for emailed season tickets. They couldn't say when they might arrive.

Re: Ticketmaster update : Tue Apr 16, 2024 8:58 pm  

More pain for me on the ticket website. I went on earlier to order a single ticket, under my flexi membership but got an error message both times. I checked my emails in between each attempt and after and haven’t had anything. I’ve just gone back on the ticket website and it says I’ve ordered 2 tickets under my membership, which surely shouldn’t even be possible, as you choose 4 individual games! And I’ve had no emails with tickets attached to them. Also when ordering a ticket under this flexi membership, it forces you to put in your card details, even though the cost is zero!

In short, it’s not fit for purpose! Fingers crossed somebody responds to an email I’ve just sent.

Re: Ticketmaster update : Tue Apr 16, 2024 9:33 pm  

If it were just short term teething problems I think that would be understandable. But the extent of the problems and the length of time it is taking to fix it is now becoming a very serious issue.

Kris Radlinski spoke recently about how he feels some complaining fans have a 'corner shop' mentality. Well this ticket fiasco is every bit as amateurish as a dodgy corner shop.

Fans are being put off from even attempting to buy tickets at the moment and some seem to be getting such bad treatment that they may not return for a while. Sort it out for crying out loud.

Re: Ticketmaster update : Tue Apr 16, 2024 9:53 pm  

MadDogg wrote:

If it were just short term teething problems I think that would be understandable. But the extent of the problems and the length of time it is taking to fix it is now becoming a very serious issue.

Kris Radlinski spoke recently about how he feels some complaining fans have a 'corner shop' mentality. Well this ticket fiasco is every bit as amateurish as a dodgy corner shop.

Fans are being put off from even attempting to buy tickets at the moment and some seem to be getting such bad treatment that they may not return for a while. Sort it out for crying out loud.

The crowd will be interesting on Friday. My old man wants me to get him a ticket, as he’s 76 and not great with technology and I’m genuinely dubious of trying to do it on the ticket site because every ticket I’ve bought so far has needed to be followed up with an email/call. Feels like the easiest option currently is to just go in person and buy one but that is crazy when it’s supposedly a cashless Stadium, running a policy of trying to get you to use technology. I’m not too bad with technology and have never had issues like these (on such a consistent basis) on any sales platform before.

Re: Ticketmaster update : Wed Apr 17, 2024 5:05 am  

MadDogg wrote:

If it were just short term teething problems I think that would be understandable. But the extent of the problems and the length of time it is taking to fix it is now becoming a very serious issue.

Kris Radlinski spoke recently about how he feels some complaining fans have a 'corner shop' mentality. Well this ticket fiasco is every bit as amateurish as a dodgy corner shop.

Fans are being put off from even attempting to buy tickets at the moment and some seem to be getting such bad treatment that they may not return for a while. Sort it out for crying out loud.

I wasn't aware of the quote from Radlinski, I have been more than patient taking into account the patronising responses I have had to emails, then take into account the ones that have not been responded to. I paid upfront in August 2023 and I would be better off paying on the day. I will be taking into account SKY showing all game before I renew again. Choosing my games is a real option now

Re: Ticketmaster update : Wed Apr 17, 2024 6:03 am  

stpatricks wrote:

I wasn't aware of the quote from Radlinski, I have been more than patient taking into account the patronising responses I have had to emails, then take into account the ones that have not been responded to. I paid upfront in August 2023 and I would be better off paying on the day. I will be taking into account SKY showing all game before I renew again. Choosing my games is a real option now

Just to clarify - Rads' corner shop comment was not made in relation to fans complaining about the ticketing situation - more complaints about silly things like the colour of the shirt sponsor.

Just thought it was a little ironic given how amateurish the ticketing transition has been.

Re: Ticketmaster update : Wed Apr 17, 2024 8:23 am  

MadDogg wrote:

Just to clarify - Rads' corner shop comment was not made in relation to fans complaining about the ticketing situation - more complaints about silly things like the colour of the shirt sponsor.

Just thought it was a little ironic given how amateurish the ticketing transition has been.

Thanks for clearing that up for me, saved someone getting some earache when i next call up

Re: Ticketmaster update : Wed Apr 17, 2024 4:24 pm  

Spent 45 mins waiting to get through to the ticket office. After trying to explain the issue for 5 mins, only for the women to keep talking over me, she eventually told me I’ve already ordered 2 tickets for Friday. I then got chance to tell her what I was trying to tell her at the start, in that I got an error message both times and haven’t received anything. She then said the website had an outage yesterday hand my account is stuck but Ticketmaster are in tomorrow and they’ll sort it and I’ll be emailed an E-Ticket.

Fingers crossed but I’m not holding my breath.