Nightmare buying tickets : Fri Jun 28, 2019 12:56 pm  

Just got a call from an elderly relative who tried to buy tickets online last night for the Salford game for her and some friends (apparently there is a new ticketing website in place) This is her experience:

She tries to log in and it denies access saying her details have expired because of the new system and she has to reset her password.

She tries to reset her password - it says in order to do so you need to enter the 'client code' so they can email it to her. She has no idea what her code is and neither do I for that matter.

She then rings up to ask for her client code and no-one answers.

She and her friends decide not to go because they can't get tickets.

Now bless her heart she didn't contact me to ask for help as she didn't want to bother me. I found out because I rang her myself today about something else and have since sorted out tickets for her (although 3 of her friends now can't go). To crown it off, I get an email saying 'Thanks for buying tickets with Wigan Athletic' with an invite to 'subscribe for the latest news and ticket details for the Latics'.

Some might see this as a bit of a trivial thing - I think I was motivated to post mainly because she struggles to muster the courage to go out and do things these days and I'm annoyed for her. But top marks again to the off field at Wigan - its now a nightmare for the less able to buy tickets (at least on this occasion).

Re: Nightmare buying tickets : Fri Jun 28, 2019 1:09 pm  

Having the same issues with the site myself this morning,insane that they pushed this live with just the client code as your log in (do you know yours off by heart?)I’ll go the bloody ticket office tonight for my saints tickets and be done with it

Re: Nightmare buying tickets : Fri Jun 28, 2019 3:41 pm  

Always had trouble buying them when we have made a final. No excuse in this day and age surely. Glad your relative got sorted at least.

Re: Nightmare buying tickets : Sat Jun 29, 2019 5:02 pm  

Tried to purchase tickets to Saints away. Each time I enter my client code to hook up to the new system, it says ‘An unexpected error has occured, please try again later’.

I have had this same message for the last 3 days with no indication of what the error is, how to resolve it or if I will be able to actually buy tickets online. A complete joke.

Re: Nightmare buying tickets : Sun Jun 30, 2019 8:52 am  

The club ticket sales , Promotion and administration are quite flrankly embarrassing.

The electronic advertising boards in front of the East Sand on Friday night were showing an advert inviting fans to pre order the replica Milwaukee Magic shirt . Obviously was there for the last home game and had not been changed or removed . About sums up the off field promotion of the club.

Regards EW

Re: Nightmare buying tickets : Sun Jun 30, 2019 10:14 pm  

The website buying experience had been poor for years, but try to contact customer services and you'll not even get a response.

Emblematic of the penny pinching and budget stretching at the club.

Last season I bought tickets for two football clubs, one in another non-English speaking country, and the customer services bent over backwards to help - really made me feel like part of the club, rather than completely unvalued and unworthy of a response.

Re: Nightmare buying tickets : Sun Jun 30, 2019 10:22 pm  

hengirl wrote:

Having the same issues with the site myself this morning,insane that they pushed this live with just the client code as your log in (do you know yours off by heart?)I’ll go the bloody ticket office tonight for my saints tickets and be done with it

The lady who I spoke to was very nice in fairness but she seemed absolutely shocked that I didn't know my client code. She said that 'we do ask all fans to make a note of it'. Never come across my client code before and even if I had I'm hardly going to know the damn thing off by heart!

Re: Nightmare buying tickets : Sun Jun 30, 2019 11:57 pm  

Suzy Banyon wrote:

The website buying experience had been poor for years, but try to contact customer services and you'll not even get a response.

Emblematic of the penny pinching and budget stretching at the club.

Last season I bought tickets for two football clubs, one in another non-English speaking country, and the customer services bent over backwards to help - really made me feel like part of the club, rather than completely unvalued and unworthy of a response.

The club don’t care about the fans and I have seen and heard nothing recently to suggest that is going to change any time soon.

Re: Nightmare buying tickets : Mon Jul 01, 2019 11:21 am  

MadDogg wrote:

The lady who I spoke to was very nice in fairness but she seemed absolutely shocked that I didn't know my client code. She said that 'we do ask all fans to make a note of it'. Never come across my client code before and even if I had I'm hardly going to know the damn thing off by heart!

Why not? I know mine. It's printed on the front of pretty much every ticket you buy from the club.

Re: Nightmare buying tickets : Mon Jul 01, 2019 11:40 am  

Egg Chasing wrote:

Why not? I know mine. It's printed on the front of pretty much every ticket you buy from the club.

Yes, it's on your season ticket.