jackdog wrote:
New ticketing website has removed the 5 other people I buy tickets for.
4 have been able to get the 'password reset' link sent. It doesn't work for the fifth. We are long-term ST holders and I know all the client codes etc.
Tried to phone. Wasted 10 minutes on hold listening to infuriating rubbish about Latics and other annoying 'events'. Not even a 'countdown' or apology for time on hold.
Rugby is very good at the moment. Buying tickets is a total joke. You can't even e-mail the club and get a sensible and timely reply. Poor, poor management, clueless 'marketing'.
The marketing side of things really does need to improve. The club should be making it easier for supporters to buy tickets not harder.
Imagine someone with a passing interest in attending Fridays match. Tried online to purchase and the site won't let them. Then tried the phone line but on hold for ten minutes plus.... Quite likely would give up waiting for the phone to be answered and watch it on SKY. Lost sale.
We now live in an age where a lot of people are impulse purchasers (Amazon for example). You see what you want, its in stock, delivery within 24hrs,click buy.... done!
It should be that easy. Studies have shown that customers will try to purchase an item online twice. If after the 2nd time the sale doesn't go through the customer goes somewhere else.
Get it sorted Wigan!
Posted: Mon Sep 16, 2019 9:28 am