Re: Good Friday : Thu Mar 14, 2024 11:50 am  

Managed to buy 4 standing tickets would not give me the option of seating

Re: Good Friday : Thu Mar 14, 2024 12:17 pm  

I complained about the issue with the Huddersfield game, I have never had a reply, I did include issues that impacted me directly, I ended up walking away from the ground without seeing the game . I have now sent a complaint about todays issues.

Re: Good Friday : Thu Mar 14, 2024 12:25 pm  

stpatricks wrote:

I complained about the issue with the Huddersfield game, I have never had a reply, I did include issues that impacted me directly, I ended up walking away from the ground without seeing the game . I have now sent a complaint about todays issues.

Sorry to hear that!

It is simply ridiculous. It’s not rocket science surely, I assume we are paying ticketmaster a big fee.

I was about to drive 40 minutes, queue then drive 40 minutes home. Taking time off work to get my tickets but luckily it started working and I had 2 client codes.

Hope everyone can get sorted

Not good enough for a club or our size

Re: Good Friday : Thu Mar 14, 2024 12:45 pm  

MattyB wrote:

I'm in queue at DW now, it's not that bad (about 30m long) and slowly moving.

Took almost two hours to get tickets at the stadium office this morning. Initially only two windows open which increased to three eventually but extremely slow to process each customer.

As I walked away with my tickets the queue had increased in size considerably (about half way down the North Stand), probably folk who'd struggled to buy online and given up.

Re: Good Friday : Thu Mar 14, 2024 12:51 pm  

Seems to be working ok online now and letting me link peoples season tickets. Not sure it's allowing more than one per season ticket/membership but I had enough codes for ours.

Re: Good Friday : Thu Mar 14, 2024 12:52 pm  

MattyB wrote:

Took almost two hours to get tickets at the stadium office this morning. Initially only two windows open which increased to three eventually but extremely slow to process each customer.

As I walked away with my tickets the queue had increased in size considerably (about half way down the North Stand), probably folk who'd struggled to buy online and given up.

Yeah, one of our group went down when it wasn't working online, queued for an hour and then I've managed to get them online and he's left the queue. He said it would've been at least another hour.

Re: Good Friday : Thu Mar 14, 2024 1:09 pm  

Managed to get two, my account still doesn't say I'm a season ticket holder but it's let me buy them so I must be in the system somewhere

Re: Good Friday : Thu Mar 14, 2024 1:56 pm  

I can still only buy Junior tickets on line. Anyone got any advice?

Re: Good Friday : Thu Mar 14, 2024 2:04 pm  

Itchy Arsenal wrote:

I can still only buy Junior tickets on line. Anyone got any advice?

When you first click on the Wigan vs Saints fixture, it takes you to a page that says tickets available from £5. Have you clicked on that? that then brings up adults, concessions and kids for me.

Guess it would need to be a call or trip to the ticket office if you're getting past that 'tickets from £5 page' and it is still only bringing up kids tickets.

Re: Good Friday : Thu Mar 14, 2024 2:08 pm  

Itchy Arsenal wrote:

I can still only buy Junior tickets on line. Anyone got any advice?

Try putting the amount of tickets that you want in box where it says ticket quantities box in right corner plus or minus then click on the arrow unreserved area and all the prices should come up