: Sun Nov 01, 2009 11:45 am
I am absolutely livid with Totesport ...
Yesterday, I identified what I thought was excellent value with Totesport and placed the following bets;
New Zealand winning margins;
31-35 £11 @ 16/1
36-40 £8 @ 25/1
41-45 £6 @ 33/1
46-50 £5 @ 40/1
These were checked on Totesports own site prior to placing the bets and verified by their operator when I placed the bets by phone.
Just after half-time I get a phone call on my mobile which as I was watching the RL I didn't get to quick enough to answer so I get an answerphone message from Totesport saying that they had voided my bets as the wrong prices had been given.
I ring them back on the number which came up on my phone - no answer.
I ring them on the number where I placed my bets. After 3 attempts they put me through to Customer Services who confirm that they have voided my bets stating that their operator had given me the wrong prices.
I point out that in fact they had also advertised those prices on their website which reluctantly they agree is correct but that my bets are still void.
I further point out that but for their mistake I could have placed bets with the bookmaker who was offering the second-best set of odds for these outcomes and that in fact surely the bets are not void but subject to the palpable error rule if they are not prepared to honour the bets as taken.
Eventually after a 10 minute wait they come back and advise that they will accept the bets at the following prices;
31-35 £11 @ 8/1
36-40 £8 @ 11/2
41-45 £6 @ 11/2
46-50 £5 @ 7/1
Clearly as there is now only 20 minutes of the game left I have no option but to accept. However, I would not have staked the bet that way at those odds or placed it with Totesport as there were better odds available elsewhere.
As you can imagine Totesport will not see another penny of my well-earned.
Rant over!
