Re: Magic Weekend : Sat Apr 18, 2020 2:48 pm  

Fishermanscap wrote:

Not so. You can only claim your money back through the CC Company as the last resort ie the supplier has gone bust or is criminally negligent. Also, the CC card company will not refund you straight away, what they are obliged to do is pursue the claim on your behalf and recover the money from the supplier on your behalf, only if that fails will they refund you directly, takes a while trust me.

Ryan air has fully refunded with a voucher. BLM could have had cash if he'd have asked but the Airline will always offer in-kind first. Ditto, any other costs. I'd take the money because god knows where the airlines will be in twelve-month but that's just my opinion.

What you definitely can't have is the vouchers and your money back, one or the other.

I’ve claimed my money back from Ryanair just got a voucher for the digs in Perpignan.

Re: Magic Weekend : Sat Apr 18, 2020 4:21 pm  

Fishermanscap wrote: Not so. You can only claim your money back through the CC Company as the last resort ie the supplier has gone bust or is criminally negligent. Also, the CC card company will not refund you straight away, what they are obliged to do is pursue the claim on your behalf and recover the money from the supplier on your behalf, only if that fails will they refund you directly, takes a while trust me. I don't think that's right. They are just as liable as the car parking company, albeit they may try to rely on the same exclusion. Where you do have power is that companies don't want to fall out with the credit card companies as the CC company can refuse to have any further dealings with them, meaning that the company would lose a valuable source of payment. https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

Fishermanscap wrote: Not so. You can only claim your money back through the CC Company as the last resort ie the supplier has gone bust or is criminally negligent. Also, the CC card company will not refund you straight away, what they are obliged to do is pursue the claim on your behalf and recover the money from the supplier on your behalf, only if that fails will they refund you directly, takes a while trust me. I don't think that's right. They are just as liable as the car parking company, albeit they may try to rely on the same exclusion. Where you do have power is that companies don't want to fall out with the credit card companies as the CC company can refuse to have any further dealings with them, meaning that the company would lose a valuable source of payment. https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

Re: Magic Weekend : Sat Apr 18, 2020 7:32 pm  

Fishermanscap wrote:

Not so. You can only claim your money back through the CC Company as the last resort ie the supplier has gone bust or is criminally negligent. Also, the CC card company will not refund you straight away, what they are obliged to do is pursue the claim on your behalf and recover the money from the supplier on your behalf, only if that fails will they refund you directly, takes a while trust me.

Ryan air has fully refunded with a voucher. BLM could have had cash if he'd have asked but the Airline will always offer in-kind first. Ditto, any other costs. I'd take the money because god knows where the airlines will be in twelve-month but that's just my opinion.

What you definitely can't have is the vouchers and your money back, one or the other.

It wasn't Ryanair I was referring to it was his car parking at Stansted Airport!

Re: Magic Weekend : Tue Apr 21, 2020 9:43 am  

Magic Weekend postponed, but not cancelled. Hoping to fit it in later if possible.

Re: Magic Weekend : Tue Apr 21, 2020 10:57 am  

Slugger McBatt wrote: I don't think that's right. They are just as liable as the car parking company, albeit they may try to rely on the same exclusion. Where you do have power is that companies don't want to fall out with the credit card companies as the CC company can refuse to have any further dealings with them, meaning that the company would lose a valuable source of payment. https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act You are right but I never said they were not liable, they are ultimately liable for anything purchased via a CC as per the Credit Act. What I said was that a full refund is not always the immediate result of a claim. They will first investigate, then give the company in question the right to appeal, as not all claims are justified. Then if you have a case it goes to legal who will sue on your behalf, in the meantime, they will generally credit your account, they don't actually wait for the legal issues to be resolved. When this happened to me took nearly 2 months because the company objected then said they would credit me then they didn't etc etc. TBF the CC company was very good, I got it all back and a £25 M&S voucher as an apology.

Slugger McBatt wrote: I don't think that's right. They are just as liable as the car parking company, albeit they may try to rely on the same exclusion. Where you do have power is that companies don't want to fall out with the credit card companies as the CC company can refuse to have any further dealings with them, meaning that the company would lose a valuable source of payment. https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act You are right but I never said they were not liable, they are ultimately liable for anything purchased via a CC as per the Credit Act. What I said was that a full refund is not always the immediate result of a claim. They will first investigate, then give the company in question the right to appeal, as not all claims are justified. Then if you have a case it goes to legal who will sue on your behalf, in the meantime, they will generally credit your account, they don't actually wait for the legal issues to be resolved. When this happened to me took nearly 2 months because the company objected then said they would credit me then they didn't etc etc. TBF the CC company was very good, I got it all back and a £25 M&S voucher as an apology.

Re: Magic Weekend : Tue Apr 21, 2020 12:51 pm  

poplar cats alive wrote:

Magic Weekend postponed, but not cancelled. Hoping to fit it in later if possible.

Optimistic I think Germany has cancelled Oktober Fest if that's anything to go by I cannot see gatherings in the UK for sport etc for some time yet. Maybe held behind closed doors though at some point.

Re: Magic Weekend : Tue Apr 21, 2020 1:27 pm  

REDWHITEANDBLUE wrote:

Optimistic I think Germany has cancelled Oktober Fest if that's anything to go by I cannot see gatherings in the UK for sport etc for some time yet. Maybe held behind closed doors though at some point.

Still waiting for the killers concert to be cancelled which for us is on the 13th June in Middlesbrough as yet no news but doubt it will go ahead, was looking forward to that as I'll be 60 on that day

Re: Magic Weekend : Tue Apr 21, 2020 2:07 pm  

Magic Weekend May be held later but it will not be in Newcastle

Re: Magic Weekend : Tue Apr 21, 2020 3:37 pm  

They'll probably hold it in Michigan where Trump's acolytes will form an armed guard to uphold their right to congregate and carry sub machine guns.

[PopTart]

Re: Magic Weekend : Tue Apr 21, 2020 4:04 pm  

Fishermanscap wrote:

You are right but I never said they were not liable, they are ultimately liable for anything purchased via a CC as per the Credit Act. What I said was that a full refund is not always the immediate result of a claim. They will first investigate, then give the company in question the right to appeal, as not all claims are justified. Then if you have a case it goes to legal who will sue on your behalf, in the meantime, they will generally credit your account, they don't actually wait for the legal issues to be resolved. When this happened to me took nearly 2 months because the company objected then said they would credit me then they didn't etc etc. TBF the CC company was very good, I got it all back and a £25 M&S voucher as an apology.

It all depends on the case.
I claimed for tickets I bought for one of the Christmas adventure places that went bust. Got my full money back straight away.
Just depends whether it is contested I guess.