Season pass : Fri Jan 17, 2020 4:41 pm  

Just wondering if anyone has had a similar situation.
I renewed my season pass last November at the KC shop.
I was told that my existing pass would be updated and to be used for this season,no problem.Then I read that passes with an H in the pass number would be replaced because of a problem.Mine didn't so no worries.Yesterday in the post I got another pass,same number,.What's going on here,I will ring the club.They have told me that there has been some more problems updating passes.Do I use my new one and bin the old then.Just to be safe take your new and old one to the first game and if the new one doesn't work try the old one.You couldn't make it up could you.
Anyone else had a similar problem.

Re: Season pass : Fri Jan 17, 2020 5:05 pm  

Plateface wrote:

Just wondering if anyone has had a similar situation.
I renewed my season pass last November at the KC shop.
I was told that my existing pass would be updated and to be used for this season,no problem.Then I read that passes with an H in the pass number would be replaced because of a problem.Mine didn't so no worries.Yesterday in the post I got another pass,same number,.What's going on here,I will ring the club.They have told me that there has been some more problems updating passes.Do I use my new one and bin the old then.Just to be safe take your new and old one to the first game and if the new one doesn't work try the old one.You couldn't make it up could you.
Anyone else had a similar problem.

Why post before ringing the club?

Re: Season pass : Fri Jan 17, 2020 5:12 pm  

IR80 wrote:

Why post before ringing the club?

That's what I thought, but I think he might have. Clear as mud.

[R.B.A]

Re: Season pass : Fri Jan 17, 2020 5:40 pm  

I think that he was explaining that the Club told him to take both passes to the first game and use the one that works. I think.

Re: Season pass : Fri Jan 17, 2020 6:00 pm  

I will ring the club,they have told me etc
I thought it was clear enough.

Re: Season pass : Fri Jan 17, 2020 6:11 pm  

R.B.A wrote:

I think that he was explaining that the Club told him to take both passes to the first game and use the one that works. I think.

Yes I was,I didn't think my post was that confusing.

Re: Season pass : Fri Jan 17, 2020 6:17 pm  

IR80 wrote:

Why post before ringing the club?

What's going on here.I will ring the club and they have told me etc.
Does that answer your question,why post before ringing t h e club.

Re: Season pass : Fri Jan 17, 2020 7:23 pm  

It was chaotic first game last year as I recall. Good job it's only a Derby attendance for the stewards and splendid systems to cope with this time.

Re: Season pass : Fri Jan 17, 2020 8:01 pm  

Plateface wrote:

What's going on here.I will ring the club and they have told me etc.
Does that answer your question,why post before ringing t h e club.

No, not really, either you have called the club recently, and been told to try both, or you were told when you first signed for a new pass it would all be OK and have subsequently read it isn't going to be?

Either way, I hope you get it sorted.

Re: Season pass : Fri Jan 17, 2020 8:17 pm  

IR80 wrote:

Why post before ringing the club?

Just wondering if anyone has had a similar situation.

Anyone else had a similar problem.