Re: Ticket office : Wed Sep 18, 2019 11:33 am  

TonyM19 wrote:

Pretty shambolic every time I have dealt with them this season. A big area for the club to develop. It's like they're making it harder to get to the games rather than easier. I just get the feeling that I'm a major inconvenience to the ticket office when I manage to get through to the ticket office to buy a ticket. From the ticket office.

Which is were your more casual fan will turn round and say “stuff you then”.

Finally managed to get my tickets, only took 2days of trying!

Re: Ticket office : Wed Sep 18, 2019 11:41 am  

There was an earlier post that I replied to on buying tickets, I went on the website Saturday morning followed the instruction to change my client code , updated my password and then just went to the basket where my seat was saved for me.

I have previously had issues with the site but had no issues whatsoever and prefer to buy online as the phonelines are usually busy when the football season has started. If fans are having issues then they do get frustrated, I have never purchased GF or Cup tickets from the club because of the time it takes and will use the RL one.

Re: Ticket office : Wed Sep 18, 2019 1:27 pm  

Has anyone been able to get the £5 season ticket discount for south stand online?

Absolute mess of a website. I use to buy tickets on there all the time to avoid the ticket office.

Not worked so rang up after being on hold for 5 mins finally got through. Still couldn’t buy tickets as I didn’t know my mates client code (I knew his name and adress but he “wasn’t coming up on my system”) been told to contact him and get the code of his season ticket.

What a farce, they should make buying tickets as easy as possible. Very tempted to watch it on sky and save myself £20.

Re: Ticket office : Wed Sep 18, 2019 3:10 pm  

i fear a really low crowd on friday after this shambles i managed to get mine after phoning up but have had to make a trip to the ticket office to pick it up as they said it was too late to deliver.
still can't get online or reset my password, where are you mr lenegan it's time to kick some ass.

Re: Ticket office : Wed Sep 18, 2019 3:51 pm  

Can you pay on the day?

Re: Ticket office : Wed Sep 18, 2019 4:09 pm  

Jukesays wrote:

Can you pay on the day?

Don’t really know, but if we are asking this kind of question 2 days before the game then it goes to show just how poor things have become with the marketing & advertising side of the club. FWIW paying on the day would sort out a lot of the problems people are having.

Re: Ticket office : Wed Sep 18, 2019 4:20 pm  

I’ve not bought a ticket from the website or the ticket office for ages, preferring to just pay cash on the gate home and away and I get tickets from the RFL for Grand Finals. I thought I’d attempt to get online earlier. Took me about ten minutes to get a password reset link sent then when followed the link it said it’s expired.

Not good at all and it’s worrying to think we’re making financial losses yet people are struggling to give the club money.

Re: Ticket office : Wed Sep 18, 2019 6:16 pm  

NickyKiss wrote:

Not good at all and it’s worrying to think we’re making financial losses yet people are struggling to give the club money.

This!!

Re: Ticket office : Wed Sep 18, 2019 10:01 pm  

The ticket office was far better when Shaun Wane was in charge

Re: Ticket office : Thu Sep 19, 2019 2:40 am  

I sent an email with a link to this thread to the club yesterday. Hope they have looked at it.