I tried emailing about ST’s last year as the pay monthly option wasn’t showing when you come to buy them. I emailed and got no response (waited a week) so I rang instead. I got through to some right snotty agent who when I queried how I could purchase a ST on the pay monthly option simply sniped “it’s not available yet it’s quite obvious”. I responded in kind and queried why it was being advertised to which she replied “dunno not my job pal”.
If the option to pay monthly was available or she would have gone through it with me over the phone I would have bought one there and then. Instead I’ve gone for a membership at a fraction of the cost.
Last year when they introduced the bus services to the game me and my Dad waited outside Tommy Gerrards in Ashton for the bus only to see it take a completely different route and not stop at all at the bus stop outside Mad Jacks despite the driver seeing us full stride trying to catch it. I emailed the club and got nothing back, not even an apology or an explanation. Even a simple acknowledgement would have sufficed.
If I were a new fan and I got treated like that I would have just walked away in disgust. I do wonder how many new fans we lose because of the poor customer service.
