Post new topic Reply to topic  [ 41 posts ]  Go to page 1, 2, 3, 4, 5  Next
Author Message
 Post subject: Ticket office
PostPosted: Mon Sep 16, 2019 9:28 am 
Stevo's Armpit

Joined: Sat Apr 10, 2004 5:51 pm
Posts: 64
Location: Atherton
Anyone else struggling to get through to the ticket office, been on twice on Friday over 5 mins a time. Just been on now over 7 minutes still no one answering.
Wouldn't mind but you have to listen to a load of bull about Latics. Isn't it about time we had our own phone lines? Rant over

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Mon Sep 16, 2019 11:55 am 
Stevo's Armpit

Joined: Thu Jul 12, 2018 10:54 am
Posts: 59
20 mins to get on very busy got there in the end

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Mon Sep 16, 2019 12:09 pm 
Stevo's Armpit

Joined: Sat Apr 10, 2004 5:51 pm
Posts: 64
Location: Atherton
Finally got through after 15minutes, it was only a query I had. Used to get through virtually straight away.

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Mon Sep 16, 2019 6:50 pm 
Gold RLFANS Member
Gold RLFANS Member
User avatar

Joined: Thu Mar 06, 2003 10:31 pm
Posts: 18468
Heard there was quite a lot queuing for tickets this morning. Might explain why phones where taking a while to be answered?






WIGAN RLFC - SL ERA

WORLD CLUB CHAMPIONS 2017

SUPER LEAGUE CHAMPIONS 1998, 2010, 2013, 2016 & 2018

CHALLENGE CUP FINAL WINNERS 2002, 2011 & 2013

LEAGUE LEADERS CHAMPIONS 2010 & 2012

ACADEMY GRAND FINAL WINNERS 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2017 & 2018

WOMEN’S GRAND FINAL WINNERS 2018

BEST SUPPORTED CLUB OF THE YEAR 2010, 2011 & 2012

CLUB OF THE YEAR 2010 & 2012




Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Mon Sep 16, 2019 11:01 pm 
Cheeky half-back
Cheeky half-back

Joined: Sun Feb 12, 2012 1:12 pm
Posts: 967
Location: Wigan
No, just the usual poor service. My dad queued for 45 mins at the ticket office this morning. There were only 12 people in front of him. Main problem is stupid opening hours. They should go back to opening on Saturday mornings or open a ticket terminal at Warriors World.

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Tue Sep 17, 2019 12:11 pm 
Cheeky half-back
Cheeky half-back
User avatar

Joined: Fri Jan 21, 2005 11:21 am
Posts: 598
Location: Mi baskit, Wigan
New ticketing website has removed the 5 other people I buy tickets for.
4 have been able to get the 'password reset' link sent. It doesn't work for the fifth. We are long-term ST holders and I know all the client codes etc.
Tried to phone. Wasted 10 minutes on hold listening to infuriating rubbish about Latics and other annoying 'events'. Not even a 'countdown' or apology for time on hold.
Rugby is very good at the moment. Buying tickets is a total joke. You can't even e-mail the club and get a sensible and timely reply. Poor, poor management, clueless 'marketing'.






It's just WIGAN, nothing else. Get rid of that stupid nickname.

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Tue Sep 17, 2019 1:47 pm 
Gold RLFANS Member
Gold RLFANS Member
User avatar

Joined: Thu Mar 06, 2003 10:31 pm
Posts: 18468
jackdog wrote:New ticketing website has removed the 5 other people I buy tickets for.
4 have been able to get the 'password reset' link sent. It doesn't work for the fifth. We are long-term ST holders and I know all the client codes etc.
Tried to phone. Wasted 10 minutes on hold listening to infuriating rubbish about Latics and other annoying 'events'. Not even a 'countdown' or apology for time on hold.
Rugby is very good at the moment. Buying tickets is a total joke. You can't even e-mail the club and get a sensible and timely reply. Poor, poor management, clueless 'marketing'.


The marketing side of things really does need to improve. The club should be making it easier for supporters to buy tickets not harder.

Imagine someone with a passing interest in attending Fridays match. Tried online to purchase and the site won't let them. Then tried the phone line but on hold for ten minutes plus.... Quite likely would give up waiting for the phone to be answered and watch it on SKY. Lost sale.

We now live in an age where a lot of people are impulse purchasers (Amazon for example). You see what you want, its in stock, delivery within 24hrs,click buy.... done!

It should be that easy. Studies have shown that customers will try to purchase an item online twice. If after the 2nd time the sale doesn't go through the customer goes somewhere else.

Get it sorted Wigan!






WIGAN RLFC - SL ERA

WORLD CLUB CHAMPIONS 2017

SUPER LEAGUE CHAMPIONS 1998, 2010, 2013, 2016 & 2018

CHALLENGE CUP FINAL WINNERS 2002, 2011 & 2013

LEAGUE LEADERS CHAMPIONS 2010 & 2012

ACADEMY GRAND FINAL WINNERS 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2017 & 2018

WOMEN’S GRAND FINAL WINNERS 2018

BEST SUPPORTED CLUB OF THE YEAR 2010, 2011 & 2012

CLUB OF THE YEAR 2010 & 2012




Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Tue Sep 17, 2019 2:26 pm 
Silver RLFANS Member
Silver RLFANS Member
User avatar

Joined: Mon Feb 21, 2005 10:14 am
Posts: 7202
Location: The Mighty Wigan
Can't buy tickets online - keep getting the message below.

'Shopping basket entries are unavailable.  Please try again later.'

Its bordering on farcical - there was a big thread on the ticketing issues a couple of months ago and its as bad as ever now.

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Tue Sep 17, 2019 2:46 pm 
Silver RLFANS Member
Silver RLFANS Member

Joined: Mon Feb 14, 2005 10:25 am
Posts: 5296
MadDogg wrote:Can't buy tickets online - keep getting the message below.

'Shopping basket entries are unavailable.  Please try again later.'

Its bordering on farcical - there was a big thread on the ticketing issues a couple of months ago and its as bad as ever now.


Been having a similar issue. Will try again tomorrow. I’ve also had major issues getting a ST for next season. The club say there is the option to spread the cost over 6/8/10 months but when you come to purchase there is no option to do so.

Shambolic ticketing system






RIP Leon Walker

Stevo wrote:I have greatest respect for Rugby Union, they started it mid-way through the 19th century. Thankfully we grabbed it and turned it into a spectacle on 29th August 1895

Top
 Profile  
 
 Post subject: Re: Ticket office
PostPosted: Tue Sep 17, 2019 5:57 pm 
Stevo's Armpit

Joined: Wed Feb 22, 2012 5:00 pm
Posts: 93
same here password reset won't work so can't buy also why were we not emailed about this new ticketing website instead of letting us find out when we first try to buy.
i bet they have lost hundreds of possible buyers because of this, seriously thinking of not bothering.

Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 41 posts ]  Go to page 1, 2, 3, 4, 5  Next





It is currently Mon Oct 21, 2019 4:02 am

Retro.rlfans.com is no longer supported, we suggest that you try www.rlfans.com or i.rlfans.com or m.rlfans.com

Who is online

Users browsing this forum: ArcticGorilla and 170 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  


It is currently Mon Oct 21, 2019 4:02 am
POSTSONLINEMEMBERSRECORDYOUR TEAM
4,968,77289777,8584,559SET
LOGIN HERE
or REGISTER for more features!.
ALL SCORES PROVIDED BY RLFANS.COM (SETTINGS)





28

.