FORUMS FORUMS






RLFANS.COM
Celebrating
25 years service to
the Rugby League
Community!

   WWW.RLFANS.COM • View topic - Ticket office
nidger 
RankPostsTeam
Club Coach89No
Team
Selected
JoinedServiceReputation
Apr 10 200420 years301st
OnlineLast PostLast Page
18th Mar 24 14:543rd Dec 23 23:23LINK
Milestone Posts
0
100
Milestone Years
0510 1520 2530
Location
Atherton

Ticket office : Mon Sep 16, 2019 9:28 am  
Anyone else struggling to get through to the ticket office, been on twice on Friday over 5 mins a time. Just been on now over 7 minutes still no one answering.
Wouldn't mind but you have to listen to a load of bull about Latics. Isn't it about time we had our own phone lines? Rant over
RankPostsTeam
Club Captain95No
Team
Selected
JoinedServiceReputation
Jul 12 20186 yearsN/A
OnlineLast PostLast Page
13th Dec 20 19:256th Dec 20 17:05LINK
Milestone Posts
0
100
Milestone Years
0510 1520 2530

Re: Ticket office : Mon Sep 16, 2019 11:55 am  
20 mins to get on very busy got there in the end
nidger 
RankPostsTeam
Club Coach89No
Team
Selected
JoinedServiceReputation
Apr 10 200420 years301st
OnlineLast PostLast Page
18th Mar 24 14:543rd Dec 23 23:23LINK
Milestone Posts
0
100
Milestone Years
0510 1520 2530
Location
Atherton

Re: Ticket office : Mon Sep 16, 2019 12:09 pm  
Finally got through after 15minutes, it was only a query I had. Used to get through virtually straight away.
MattyB 
RankPostsTeam
Club Owner20287
JoinedServiceReputation
Mar 06 200321 years101st
OnlineLast PostLast Page
18th Mar 24 23:1718th Mar 24 23:17LINK
Milestone Posts
20000
25000
Milestone Years
0510 1520 2530
Signature
WIGAN RLFC - SL ERA

WORLD CLUB CHAMPIONS 2017 & 2024

SUPER LEAGUE CHAMPIONS 1998, 2010, 2013, 2016, 2018 & 2023

CHALLENGE CUP FINAL WINNERS 2002, 2011, 2013 & 2022

LEAGUE LEADERS CHAMPIONS 2010, 2012, 2020 & 2023

ACADEMY GRAND FINAL WINNERS 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2017, 2018 & 2019

WOMEN’S GRAND FINAL WINNERS 2018

BEST SUPPORTED CLUB OF THE YEAR 2010, 2011 & 2012

CLUB OF THE YEAR 2010 & 2012




Re: Ticket office : Mon Sep 16, 2019 6:50 pm  
Heard there was quite a lot queuing for tickets this morning. Might explain why phones where taking a while to be answered?
RankPostsTeam
International Star1010
JoinedServiceReputation
Feb 12 201212 years294th
OnlineLast PostLast Page
16th Mar 24 17:481st Feb 24 21:38LINK
Milestone Posts
1000
2500
Milestone Years
0510 1520 2530
Location
Wigan

Re: Ticket office : Mon Sep 16, 2019 11:01 pm  
No, just the usual poor service. My dad queued for 45 mins at the ticket office this morning. There were only 12 people in front of him. Main problem is stupid opening hours. They should go back to opening on Saturday mornings or open a ticket terminal at Warriors World.
User avatar
RankPostsTeam
Player Coach600No
Team
Selected
JoinedServiceReputation
Jan 21 200519 yearsN/A
OnlineLast PostLast Page
22nd Oct 21 14:3122nd Jun 21 09:25LINK
Milestone Posts
500
1000
Milestone Years
0510 1520 2530
Location
Mi baskit, Wigan
Signature
It's just WIGAN, nothing else. Get rid of that stupid nickname.

Re: Ticket office : Tue Sep 17, 2019 12:11 pm  
New ticketing website has removed the 5 other people I buy tickets for.
4 have been able to get the 'password reset' link sent. It doesn't work for the fifth. We are long-term ST holders and I know all the client codes etc.
Tried to phone. Wasted 10 minutes on hold listening to infuriating rubbish about Latics and other annoying 'events'. Not even a 'countdown' or apology for time on hold.
Rugby is very good at the moment. Buying tickets is a total joke. You can't even e-mail the club and get a sensible and timely reply. Poor, poor management, clueless 'marketing'.
MattyB 
RankPostsTeam
Club Owner20287
JoinedServiceReputation
Mar 06 200321 years101st
OnlineLast PostLast Page
18th Mar 24 23:1718th Mar 24 23:17LINK
Milestone Posts
20000
25000
Milestone Years
0510 1520 2530
Signature
WIGAN RLFC - SL ERA

WORLD CLUB CHAMPIONS 2017 & 2024

SUPER LEAGUE CHAMPIONS 1998, 2010, 2013, 2016, 2018 & 2023

CHALLENGE CUP FINAL WINNERS 2002, 2011, 2013 & 2022

LEAGUE LEADERS CHAMPIONS 2010, 2012, 2020 & 2023

ACADEMY GRAND FINAL WINNERS 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2017, 2018 & 2019

WOMEN’S GRAND FINAL WINNERS 2018

BEST SUPPORTED CLUB OF THE YEAR 2010, 2011 & 2012

CLUB OF THE YEAR 2010 & 2012




Re: Ticket office : Tue Sep 17, 2019 1:47 pm  
jackdog wrote:
New ticketing website has removed the 5 other people I buy tickets for.
4 have been able to get the 'password reset' link sent. It doesn't work for the fifth. We are long-term ST holders and I know all the client codes etc.
Tried to phone. Wasted 10 minutes on hold listening to infuriating rubbish about Latics and other annoying 'events'. Not even a 'countdown' or apology for time on hold.
Rugby is very good at the moment. Buying tickets is a total joke. You can't even e-mail the club and get a sensible and timely reply. Poor, poor management, clueless 'marketing'.


The marketing side of things really does need to improve. The club should be making it easier for supporters to buy tickets not harder.

Imagine someone with a passing interest in attending Fridays match. Tried online to purchase and the site won't let them. Then tried the phone line but on hold for ten minutes plus.... Quite likely would give up waiting for the phone to be answered and watch it on SKY. Lost sale.

We now live in an age where a lot of people are impulse purchasers (Amazon for example). You see what you want, its in stock, delivery within 24hrs,click buy.... done!

It should be that easy. Studies have shown that customers will try to purchase an item online twice. If after the 2nd time the sale doesn't go through the customer goes somewhere else.

Get it sorted Wigan!
User avatar
RankPostsTeam
Player Coach9209
JoinedServiceReputation
Feb 21 200519 years96th
OnlineLast PostLast Page
18th Mar 24 22:5918th Mar 24 22:24LINK
Milestone Posts
5000
10000
Milestone Years
0510 1520 2530
Location
Leeds

Re: Ticket office : Tue Sep 17, 2019 2:26 pm  
Can't buy tickets online - keep getting the message below.

'Shopping basket entries are unavailable.  Please try again later.'

Its bordering on farcical - there was a big thread on the ticketing issues a couple of months ago and its as bad as ever now.
RankPostsTeam
Player Coach7438No
Team
Selected
JoinedServiceReputation
Feb 14 200519 years168th
OnlineLast PostLast Page
25th Feb 24 13:2825th Feb 24 13:26LINK
Milestone Posts
5000
10000
Milestone Years
0510 1520 2530

Re: Ticket office : Tue Sep 17, 2019 2:46 pm  
MadDogg wrote:
Can't buy tickets online - keep getting the message below.

'Shopping basket entries are unavailable.  Please try again later.'

Its bordering on farcical - there was a big thread on the ticketing issues a couple of months ago and its as bad as ever now.


Been having a similar issue. Will try again tomorrow. I’ve also had major issues getting a ST for next season. The club say there is the option to spread the cost over 6/8/10 months but when you come to purchase there is no option to do so.

Shambolic ticketing system
RankPostsTeam
International Star100No
Team
Selected
JoinedServiceReputation
Feb 22 201212 yearsN/A
OnlineLast PostLast Page
18th Jan 22 14:0429th Jul 21 14:48LINK
Milestone Posts
100
200
Milestone Years
0510 1520 2530

Re: Ticket office : Tue Sep 17, 2019 5:57 pm  
same here password reset won't work so can't buy also why were we not emailed about this new ticketing website instead of letting us find out when we first try to buy.
i bet they have lost hundreds of possible buyers because of this, seriously thinking of not bothering.
Next

Who is online

Users browsing this forum: No registered users and 283 guests

REPLY

Subject: 
Message:
   
Please note using apple style emoji's can result in posting failures.
Use the FULL EDITOR to better format content or upload images, be notified of replies etc...

Return to Wigan Warriors


RLFANS Recent Posts
FORUM
LAST
POST
TOPIC
POSTER
POSTS
27m
21 Man Squads v Hull Fc
Vancouver Le
12
Recent
This weeks disciplinary
rubber ducki
990
Recent
Todays match v London
rubber ducki
61
Recent
DoR Director of Rugby
rubber ducki
38
FORUM
LAST
VIEW
TOPIC
POSTER
POSTS
53s
Smith - should he stay or should he go
giddyupoldfe
174
1m
Transfer Talk / Rumour thread V4
cheekydiddle
8680
1m
Widnes programmes for sale
Brian Middle
1
1m
Bulls game
Scarlet Pimp
137
1m
Other Championship Clubs
Belle Vue
72
2m
State of the Nation
B0NES
153
3m
Dreadful - Watsons future
Murphy
14
3m
Rumours and signings v9
NSW
28244
4m
2024 first 6 games for Sam Burgess
Bunkaib
18
4m
Good Friday
MattyB
60
FORUM
NEW
TOPICS
TOPIC
POSTER
POSTS
TODAY
Programmes for sale
Brian Middle
1
TODAY
Aussie programmes and books for sale
Brian Middle
1
TODAY
Widnes programmes for sale
Brian Middle
1
TODAY
Mark Campbell to step down at Fev
RoyBoy29
1
TODAY
RL Podcasts
RL Outsiders
1
TODAY
Oliver Holmes
LeythIg
4
TODAY
New Poster
BarnsleyTrin
9
TODAY
Easy Win for the Wolves Over London Moves Them Top
RLFANS News
1
TODAY
Todays match v London
rubber ducki
61
TODAY
Charlie Birdsall RIP
hull2524
12
TODAY
Total rl
Bullseye
4
TODAY
Giants in the Cup - can we get Up for the Cup
giddyupoldfe
71
TODAY
Sheffield
moto748
3
TODAY
Road Roller Required to flatten & Press
Start@1873
3
TODAY
Dragons Condemn Castleford To Another Loss
RLFANS News
1
TODAY
Dreadful - Watsons future
Murphy
14
TODAY
Smith - should he stay or should he go
giddyupoldfe
174
TODAY
Leigh Leopards Secure First Points Of The Season In Style
Budgiezilla
2
TODAY
Hull FC
PopTart
13
TODAY
Oliver Russell
Wollo-Wollo-
5
NEWS ITEMS
VIEWS
Easy Win for the Wolves Over L..
260
Dragons Condemn Castleford To ..
333
Leigh Leopards Secure First Po..
438
St Helens Tame The Rhinos To W..
465
Wigan Warriors Come From Behin..
563
Betfred Championship and Leagu..
635
2024 Challenge Cup Sixth Round..
3366
Featherstone Win Extra Time Cu..
851
Dragons Triumph Over Hull FC t..
743
Leeds Rhinos Win Game of Two H..
959
Warrington Beat Hull KR In Bre..
867
Hull FC Win At The Death To Cr..
1160
Salford Red Devils Spoil Hull ..
964
Leeds Rhinos Battle Hard for D..
1127
Warriors Maintain Great Start ..
1136
RLFANS Match Centre
Matches on TV
Table 'boards.stats_fixtures' doesn't exist